Support for Progress Map Ultimate is handled through your purchase on progress-map.com (Freemius-powered account), not through CodeCanyon item comments.
Before you contact us
- Search this documentation for the feature or error message.
- Check Troubleshooting.
- Confirm you are on the latest version with a valid license.
- Disable conflicting old Progress Map plugins if any are still active.
- Test with a default theme and without aggressive script optimization temporarily if the map is blank.
How to request help
Use the support channel linked from your progress-map.com / Freemius account (customer portal or email provided after purchase).
Include:
- Site URL and direct URL of the map page
- WordPress version, PHP version
- Ultimate version (from About Ultimate)
- Which modules are enabled
- What you expected vs what happens
- Steps to reproduce
- Screenshots or console errors (
F12→ Console) when relevant
Admin-only issues
If the problem is only in wp-admin, say so clearly. Share a staging URL when possible instead of production credentials. If credentials are absolutely required, send them through the private channel indicated in your account — never post passwords in public tickets or social media.
Debug mode
In Progress Map settings, enable the plugin debug mode when asked by support. Turn it off when finished. Also enable WP_DEBUG / WP_DEBUG_LOG on staging if you can reproduce a PHP error (do not display errors on a live public site).
What support covers
- Bug reports and unexpected behavior in Ultimate
- Configuration guidance for documented features
- Migration questions from older Progress Map installs
Typically outside scope
- Custom PHP/JS development
- Theme conflicts that require theme vendor changes
- Google Cloud billing or Google account setup beyond Progress Map’s documented requirements
- Third-party plugins unrelated to Progress Map
Policy & refunds
Commercial terms (guarantee, refunds) are those published on progress-map.com at the time of purchase — not Envato’s historical policies.